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Get help with your Starlink system 24/7

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+263 77 398 5212

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24/7 Technical Support

Our expert support team is available around the clock to help resolve any technical issues, answer questions, and ensure your Starlink system operates at peak performance.

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30-day return policy and refund process

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Common Solutions

No Internet Connection

  • Verify the dish has a clear view of the sky with no obstructions
  • Check that all cables are securely connected
  • Restart the router by unplugging for 20 seconds
  • Use the Starlink app to run diagnostics

Slow Speeds

  • Check for obstructions that may have appeared since installation
  • Verify weather conditions (heavy rain/snow may temporarily reduce speeds)
  • Restart your router and connected devices
  • Test speeds at different times of day to identify patterns

App Connection Issues

  • Ensure your mobile device is connected to the Starlink WiFi network
  • Update the Starlink app to the latest version
  • Toggle WiFi off and on on your mobile device
  • Restart the Starlink app

Frequent Disconnections

  • Check for trees that may have grown and created new obstructions
  • Verify the dish hasn't shifted from its original position
  • Inspect cables for damage or loose connections
  • Contact support if issues persist after checking the above

Frequently Asked Questions

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